Many business analysts are telling people not to go up against the internet retailer Amazon. The reason for this is that Amazon dominates the entire internet market and very few have the funds to compete. However, Kate Hudson and her company Fabletics have refused to listen to what the business gurus are saying. She believes she has what it takes to take down the internet juggernaut, and looking at the beginning numbers, it would seem that Kate Hudson is correct.
Kate Hudson put the consumer as the number one priority of her business. For them, she makes athleisure clothes that are meant to inspire women so that they always want to become a better version of themselves. This consumer dedication has earned her untold loyalty throughout her current customer base. This focus on the customer is also known as leveraging the power of the crowd. To do this, you need to have the customer’s trust.
Kate Hudson earned the customer’s trust by responding to every single Facebook message, customer inquiry, consumer phone call, and email message. These quick responses may the customers feel valued and appreciated by the Fabletics Corporation. Recently, according to several different indexes, Fabletics has received a 96 trust score rating throughout the various measures. This is unheard of in the internet e-commerce fashion sector.
This loyalty to Fabletics began to show its profitability when Fabletics launched its subscription model. The subscription model allows the consumer to sign on for either a monthly, quarterly, or yearly subscription. Not only did millions of subscribers select a plan, but they also began purchasing additional clothes beyond what the subscription offered them. This told Kate Hudson and her team that the consumer found the closed be beneficial to their lives. In fact, hundreds of customers began requesting a recommend a friend feature with they could get a discount. This loyalty to Fabletics would pay off in spades when Kate Hudson opened her 16 retail stores.
Because of Amazon’s dominance, many companies are refusing to open retail stores. The reason for this fear of opening physical stores comes from the curse and the trend known as showrooming. Showrooming is when a consumer comes into a physical store with the only intention to browse the products. The customer then intends on going online and searching for the best price throughout the world. Showrooming puts a retail store at a significant disadvantage. However, Kate Hudson was able to deal with this problem because her customers were loyal to her product. When Fabletics opened up its 16 retail stores, 50% of those entering the store were already subscribers online. Of the 50% who were not subscribers, one out of every five of them has a plan before they left the store.
Fabletics continues to make a positive change in the lives of every person who uses the clothes. I highly encourage you to take Fabletic’s lifestyle quiz. This will analyze your life and choose the appropriate clothes for you needs.